ERP Help Desk Specialist

• Provide timely, professional technical support for ERP applications and related business processes.
• Receive, review, track, and help prioritize Help Desk requests using ConnectWise.
• Monitor ERP system health and performance daily.
• Respond promptly to system security, access, and usability issues.
• Support operational data integrity through regular review, cleanup, and remediation in collaboration with platform companies.
• Maintain and support group-level customer, vendor, and inventory master data.
• Support and troubleshoot additional enterprise applications and systems as the business grows and new technologies are introduced.
• Perform additional duties as assigned to support system success and organizational goals.

• Associate's degree, preferably in Business Management, Accounting, Information Technology, or related field., * Minimum 2+ years of experience in ERP administration or support.
• General knowledge of ERP and/or CRM systems and how they support functional areas such as Accounting, Order Management, Sales, Inventory, Warehouse, and Reporting., * Ability to work effectively across multiple departments and geographically distributed locations.
• Demonstrated ability to communicate in both business and technical terms, adapting to the audience.
• Strong follow-up and follow-through skills with a high sense of accountability.
• A customer-service mindset with the ability to prioritize tasks, users, and time effectively.
• Excellent attention to detail with strong problem-solving and analytical skills., * Experience with Global Shop Solutions, Epicor P-21, Acumatica, Business Central and/or other ERP systems.
• Experience in an equipment distribution and service industry (job and project based).

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance

Vessco Water is a family of companies delivering innovative water and wastewater treatment solutions to customers across the United States. As one of the nation's largest full-service water treatment equipment distributors, we support every segment of the water and wastewater industry. Our companies represent industry-leading manufacturers recognized as leaders in their respective markets. Together, we provide a comprehensive portfolio of products, value-added design and engineering support, and reliable aftermarket parts and services to municipal, industrial, and commercial customers.