IT Site Support Technician

• Execute technical SOPs for IT hardware, operating systems, and enterprise applications.
• Document all actions and resolutions in a ticketing system, such as ServiceNow.
• Install, configure, and decommission software and hardware assets.
• Provide troubleshooting for PCs, industrial printers (e.g., Zebra), and RF scanners.
• Support PCs within a Windows Active Directory environment.
• Contribute to team improvement by creating knowledge base articles and user documentation.
• Assist in training new team members.
• Perform manual handling of equipment up to 50 lbs, including network hardware, peripherals, and printers.
• Adhere to a work schedule of Wednesday to Saturday, 6:00 AM to 5:00 PM.

Education: An Associate's Degree or equivalent certification is required.

Experience: A minimum of one year of experience in a warehouse or industrial IT support setting is necessary.

Technical Skills:

• Proficiency in troubleshooting printers and RF scanners.
• Experience with an IT ticketing system, preferably ServiceNow.
• Basic knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP.
• Demonstrated skills in PC repair, troubleshooting, deployment, and liquidation.
• Experience with Microsoft Administration, Mobile Device Management, and RF Technologies.

Preferred Qualifications

• CompTIA A+ certification.
• Experience with Zebra industrial printers and scanners.

Work Environment

This role requires the ability to work effectively in a multi-user, warehouse environment. The position requires the ability to stand or walk for 6 to 8 hours per day and frequently move or carry loads up to 50 lbs.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.