Tier 1 Technical Support Representative

• Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabel
• Develop and utilize technical expertise in DuraLabel applications
• Assist customers with installing and using safety label printing software
• Log cases detailing requests for technical assistance and steps taken to resolve
• Set and complete follow up tasks for customers with ongoing issues
• Support can include, but is not limited to:
• Software and printer driver installations
• Printer and software troubleshooting
• Printer and software training
• Escalating cases to Tier 2 when necessary
• Creating custom samples/templates for Account Managers and customers

• A passion for working with people and customer service
• Ability to communicate well, including oral, written and presentation skills
• Intermediate knowledge of Microsoft 365 suite
• Detail-oriented self-starter, comfortable working independently and as part of a team
• Excellent time management skills, prioritizing and handling multiple tasks at the same time
• Bilingual (Spanish/English) applicants a plus

• This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE

The working hours for this position will be 8-hour workdays (M-F) with start times between 5:30 A.M and 7:00 A.M.

Pay: Up to $20.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance