On-Site Technical Support

• Act as the primary technical liaison for enterprise customers on-site
• Troubleshoot and resolve software, hardware, and networking issues across Mac, Windows, and peripheral devices (scanners, label printers, etc.)
• Train and guide operators on best practices for using diagnostic and support tools
• Support all on-site operations, including hardware setup, operator onboarding, and workflow validation
• Provide feedback to internal teams on customer issues, feature requests, and product improvements
• Document common issues and solutions for internal knowledge bases and customer-facing resources

• 2+ years of experience in technical support, IT helpdesk, or operations support
• Proficiency with macOS, Windows, and common peripherals (barcode scanners, printers, etc.)
• Strong problem-solving skills and ability to troubleshoot independently in fast-paced environments
• Comfortable working directly with customers, operators, and warehouse teams
• Excellent communication and documentation skills
• Willingness to travel locally or regionally as needed for support and training

Bonus If You Have

• Experience in the mobile device resale, repair, or diagnostics industry
• Familiarity with device erasure/compliance standards (e.g., R2, NIST 800-88)
• Basic QA/testing experience (Jira, REST APIs, etc.)

• Dental insurance
• Health insurance