Technical Support Technician

Join a growing, innovative company that has been a leader in commercial refrigeration for over 40 years! As a Technical Support Technician, you'll play a key role in supporting customers and field technicians by troubleshooting issues, providing expert guidance, and helping ensure our products perform at the highest level. This is a great opportunity for someone who enjoys problem-solving, working with customers, and being part of a collaborative engineering environment. If you're passionate about delivering excellent service and making an impact, we want to hear from you! ESSENTIAL JOB FUNCTIONS

• Provide technical support by answering inbound calls and assisting with troubleshooting and diagnostics
• Assist customers and technicians with installation and start-up questions
• Investigate service issues and recommend effective corrective actions
• Process and approve warranty claims in accordance with company guidelines
• Coordinate field service calls with authorized service providers
• Review and track warranty and service data to identify trends
• Recommend product improvements based on service feedback and data analysis
• Read and interpret blueprints, engineering drawings, and technical documents
• Collaborate with cross-functional teams to enhance products and processes

• 5-7 years of experience in the refrigeration or HVAC industry
• HVACR certification or license preferred
• Strong customer service skills with a professional phone presence
• Excellent communication skills (both verbal and written)
• Strong organizational and time management abilities
• Ability to analyze problems and provide practical solutions
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with ERP systems (such as M1, Oracle, or Syteline) is a plus
• Willingness to travel occasionally to customer sites for field support

• Competitive pay based on experience
• Comprehensive benefits package including health, dental, vision, and life insurance
• 401(k) with profit-sharing opportunities
• Supportive, team-oriented environment with a strong company culture
• Opportunity to grow with an established and respected industry leader