IT Technician

The IT Technician Level I must be knowledgeable in software, hardware, networking, and other technical aspects. Acts as a liaison between Housing Works, Xerox, Comserv/BCMone (the outsourced IT companies), and other vendors regarding technology and infrastructure. Provide on-site support for end users to improve business productivity., Working with the rest of the IT Department to complete projects including but not limited to:

• Hardware upgrades and replacements
• Windows refreshes
• Asset collection, and inventorying
• Cable management and cleanup for server rooms and at end user desks
• Acting as an escalation point for matters where our managed server provider requires hands-on or local support for troubleshooting
• Maintaining IT compliance by auditing users for Secure Print capabilities
• Preparing devices for deployment through a combination of SCCM, Intune, and other MDM software.
• Working with the rest of the team to ensure devices are assigned and tracked properly
• Maintaining e-waste inventory and ensuring it is disposed of properly.
• Maintaining server rooms at all locations and making sure they are clean and receiving proper ventilation
• Maintaining and updating technical documentation as we make changes to the environment and ensuring that users can refer to these for their benefit.
• Providing technical support or training to users.

• CompTIA Certifications

Compensation Range: $23/hr - $26/hr commensurate with experience, We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.