IT Technician

In this role, you will provide front-line technical support and help ensure the reliable performance of hardware, software, and network systems. You'll play a key role in maintaining a secure, efficient, and productive work environment across the organization., * Act as the primary point of contact for end-user technical support via phone, email, in person, and ticketing system

• Respond to and resolve support requests in a timely manner; escalate complex issues when needed
• Install, configure, and deploy desktops, laptops, printers, and peripheral devices
• Troubleshoot issues related to Windows OS, Microsoft 365, networking, and other standard business applications
• Provide support for conference room technology and audiovisual equipment
• Maintain accurate inventory and asset management records for all IT equipment
• Manage user accounts, permissions, and access across systems and platforms
• Support Mobile Device Management (MDM) solutions and enforce company security policies
• Diagnose hardware and software issues and coordinate repairs or replacements as necessary
• Create, maintain, and update technical documentation and internal knowledge base
• Assist with IT projects and perform additional duties as assigned

We are a leading property management company dedicated to delivering exceptional service to our clients and tenants. We are seeking a detail-oriented and technically skilled IT Technician to join our team and support our internal staff with day-to-day technology needs., * Minimum of 1 year of experience in IT support, help desk, or a similar role

• Strong communication skills with the ability to assist non-technical users effectively
• Proven troubleshooting and problem-solving abilities
• High level of attention to detail and accountability
• Working knowledge of:

o Microsoft 365 (Office Suite)

o Windows operating systems and Active Directory

o Basic networking concepts

o Desktop, printer, and peripheral hardware support

• Understanding of data security, privacy standards, and IT best practices
• Ability to lift and transport IT equipment (computers, monitors, etc.)
• Relevant certifications (e.g., CompTIA A+, Microsoft) are a plus