Tier 2 Technical Support Specialist

Technical Support

• Troubleshoot and resolve issues related to surveillance systems (CCTV), intercoms, door phones, access control systems, and alarms
• Provide support via phone, TeamViewer, Zendesk, and email
• Assist customers with both remote and in-person hardware and software troubleshooting

Hardware Diagnosis

• Test and evaluate potentially defective equipment to identify and resolve issues effectively

Documentation & Process

• Maintain accurate records in internal systems and follow established support protocols
• Document troubleshooting steps and solutions for future reference

Technical Background

• Experience or education in IT or security system support

Problem-Solving Skills

• Strong troubleshooting ability and critical thinking skills

Adaptability

• Willingness to learn new technologies and continuously improve

Organization

• Strong attention to detail with excellent documentation habits

Preferred Qualifications

• Proficiency with Microsoft Office
• Understanding of computer and IP networking
• Experience with IP camera systems (highly preferred)

• Paid time off
• Bonus opportunities

If you're a team-oriented problem solver with a passion for technology and customer support, we'd love to hear from you.

Pay: $20.00 - $25.00 per hour