Help Desk Technician

Join our dynamic IT support team as a Help Desk Technician, where you'll be the frontline hero resolving technical issues and ensuring seamless technology operations across our organization. This role offers an exciting opportunity to provide exceptional customer service, troubleshoot a wide range of hardware and software challenges, and support our IT infrastructure to keep our business running smoothly. If you thrive in a fast-paced environment and enjoy solving complex technical problems, this position is perfect for you!, * Provide technical support to end-users via help-desk tickets, phone, or remote sessions (hardware, software, network).

• Troubleshoot Microsoft Office applications and operating systems (Windows, macOS).
• Manage desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
• Configure LAN, VPNs, firewalls, DNS, TCP/IP, and Active Directory services.
• Support user-account activities and resolve DNS/TCP connectivity issues.
• Perform onboarding/offboarding tasks, including workstation and cubicle setup.
• Attach and verify asset tags on devices.
• Generate monthly reports on chargers, keyboards/mice, and docking stations.
• Collaborate with Fixed Asset, Network, and Lab Support teams.
• Provide assistance to development teams, as well as walk-up users
• Deliver exceptional customer service and clear communication across all user skill levels.
• On-call after-hour support (rotating shifts)

• 2-4 + years in IT support or help desk roles, with hands on desktop support for Windows and macOS.
• Solid understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, and VPN configurations.
• Proficiency in troubleshooting software issues within Microsoft Office suite and operating systems like Windows and macOS.
• Familiarity with computer hardware components, mobile device management, and basic network security measures including firewalls.
• Experience with IT support tools such as ServiceDesk, Jira, SCCM, and Active Directory.
• Knowledge of operating systems including Windows Server environments and Linux distributions.
• Strong communication skills to clearly explain technical solutions to non-technical users.
• Ability to analyze system logs and perform root cause analysis for recurring issues.
• Associate's or Bachelor's degree in IT, Computer Science, or related field preferred
• Bilingual English/Korean preferred but not required

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Language:

• Korean (Preferred)