Front Desk / Guest Service Agent

At Palmetto Dunes Oceanfront Resort, we are committed to delivering exceptional experiences for our guests by embodying our mission, values, and customer service philosophy in every interaction. We are seeking a dedicated and professional Guest Services Associate to manage the check-in and check-out process at our world-class resort.

Responsibilities:

Essential job functions include but are not limited to the following:

• Meet and greet people in a professional manner. Assist all guests with their needs or direction in a professional manner.
• Ensure the integrity of every rental unit, addressing issues in a timely manner.
• Prepare check in packets for all reservations. Assist reservations in making all reservations.
• Make sure that all monies are posted correctly.
• Manage the check-in and check-out communication process through effective organization.
• Perform special projects as requested and/or needed.

• Must be well organized, detail oriented, self-motivated and able to handle multiple tasks and meet appropriate deadlines.
• Must have front desk experience with good communication skills.
• Must be able to proficiently operate computer software, Microsoft word, excel, and word process, and internet, Microsoft outlook.
• Must have strong analytical ability and proven leadership of personnel through completion.
• Must have demonstrated knowledge of front desk operations/reservations and guest service skills and of knowledge of housekeeping.
• 2 years experience in a hotel or resort environment preferred
• Weekend availability preferred

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance