Front Service Agent

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

• Greet, register, and assign rooms to guests upon their arrival.

• Verify guest credit and establish payment methods for accommodation.

• Keep accurate records of room availability and guest accounts using property management systems.

• Compute bills, collect payments, and make change for guests.

• Perform basic bookkeeping tasks, such as balancing cash accounts.

• Issue room keys and provide necessary instructions to bell attendants.

• Review accounts and charges with guests during the check-out process.

• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

• Transmit and receive guest messages using telephones or switchboards.

• Coordinate with housekeeping and maintenance staff to address guest-reported issues.

• Make and confirm reservations for guests.

• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Do you have experience in Record keeping?, * Previous experience in a hotel front desk or guest service role preferred.

• Strong customer service and communication skills to interact effectively with guests and staff.

• Proficiency in using property management systems and basic office software (e.g., Word, Excel).

• Ability to handle cash transactions and perform basic bookkeeping tasks.

• Excellent problem-solving abilities to resolve guest issues efficiently.

• Strong organizational skills with attention to detail in managing guest reservations and records.

• Ability to work independently and follow established hotel policies and procedures.

Work Environment:

• Primarily indoor work within the hotel's front desk and lobby areas.

• Requires standing and walking for long periods throughout the shift.

• Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance, All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-04-09

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.