PC Support Technician

Orion Group

Knoxville, United States of America

4 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Compensation

$ 83K

Job location

Knoxville, United States of America

Tech stack

Microsoft Active Directory

Azure

Bomgar

Business Software

Information Systems

Microsoft Office

System Center Configuration Manager

Powershell

Azure

Software Deployment

System Software

Scripting (Bash/Python/Go/Ruby)

Tablet Computers

Information Technology

Laptops

Network Server

ServiceNow

Job description

Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users. Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation. Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc., * Provide daily hardware and software support specific to business operations and various projects.

Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
Image and Stage new hardware specific to business operation.
Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
Primary contact for IT projects, including attending meetings as the subject matter expert.

Requirements

An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
Requires 6-8 years of experience supporting complex end user technologies.
Experience with operating system installations deployed from MECM (SCCM).
Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
Experience with software deployment and endpoint management using Bigfixs preferred.
Computer certifications from CompTia A+, Network+, Security+ are preferred.
Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
Knowledge of building Images and scripting is desired.