IT Technical Support / Help Desk and Procurement Specialist
Role details
Job location
Tech stack
Job description
This position assists staff with technical support of desktop computers, applications, and
related technology. Support includes specification, installation, and testing of computer
systems and peripherals within established standards and guidelines. Activities require
interaction with application software and operating systems to diagnose and resolve
unique, non-recurring problems.
The position utilizes one-on-one consultancy to Realauction Staff and serves as the initial
point of contact when issues arise involving desktop/laptop computers and related
software. The employee in this position also assists in the maintenance and testing of
desktop/laptop computers and associated equipment. The position's responsibilities, Works under the direction of the Senior Systems and Network Engineer; this position
requires excellent customer service and organizational skills to support administrative
personnel, department supervisors, and staff. Promote a positive work environment by
maintaining respectful interactions with internal customers. This position requires the
ability to function successfully in both team and independent work environments.
The position also:
- Assists staff with the installation, configuration, and ongoing usability of desktop
computers, peripheral equipment and software within established standards and
guidelines.
- Works with vendor support contacts to resolve technical problems with desktop
computing equipment and software and alarm system
- Interact with numerous computer platforms in a multi-layered client server
environment. Ensure desktop computers interconnect seamlessly with diverse
systems including associated validation systems, file servers, email servers, and
administrative systems.
- Maintenance of Hardware asset inventories
- Trains and orients staff on use of Desktop hardware and software.
- Installation and configuration of Desktop Operating systems
- Recommends and /or performs upgrades on desktop systems to ensure longevity.
- Assesses functional needs to determine specifications for Desktop/Laptop
purchases.
- Responsible for implementation, maintenance and testing of Back-up Power
Supplies.
- Serves as the initial point of contact when issues arise involving resources at the
Plantation facility.
- Performs initial troubleshooting steps to determine root cause of problems. When
problems involve network access or core systems, reporting such problems and any
initial troubleshooting steps taken to Senior Systems\Network Engineer for
resolution.
- Support Ubiquity Access for door entry for staff. Includes creating key fobs,
importing photos for facial identity and pin numbers.
- Other duties as seen fit by the Director of Information Technology and the Senior
Requirements
- Strong knowledge in Microsoft Windows platforms and familiarity with Active
Directory.
- Strong knowledge in Apple MacOS and IOS.
- Familiarity with Microsoft Exchange Online and Outlook.
- Familiarity of LAN/WAN configurations to include experience with physical
switches, Internet & Spam firewalls and VPNs.
- Hardware & software troubleshooting skills.
- Operating System Imaging and Deployment using Microsoft Endpoint Management /
Intune / Autopilot.
- Maintains quality customer service skills, a strong work ethic, and is a team player
with the ability to work well independently.
- Must possess above average organization skills, excellent communication skills,
and can demonstrate problem solving skills.
- Considered an out of the box thinker and displays a strong willingness to learn.
- Microsoft Teams and Teams Voice system knowledge a plus.
- A broad knowledge and a Jack of All Trades with a desire to be hands on and not
scared to get their hands dirty., Associates degree in Computer Information Systems or equivalent industry experience is
required. A minimum of one industry standard certifications is required.
- Strong communications skills, especially in written documentation
- IT support experience with hardware (desktop\laptops), printers, Windows 10/11
configured in active directory network, Microsoft office applications, Adobe
applications, printers, anti-virus application and remote desktop
Benefits & conditions
Referral program, Professional development assistance, Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Disability insurance, * Pay: From $40,000 per year
- 100% employer-paid health, dental, vision, life, and disability insurance
- 18 paid vacation days, * Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
