Support Technician

We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security., * Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.

• Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.
• Utilize Tanium for endpoint management, security, and compliance monitoring.
• Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.
• Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.
• Collaborate with the IT team to develop and implement policies and procedures for MAC management.
• Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.
• Document support activities, configurations, and procedures accurately.
• Stay updated with the latest industry trends and best practices in MAC support and management.

• Proven experience as a MAC Support Technician or similar role.
• Strong knowledge of MAC OS and Apple hardware.
• Proficiency in JAMF Pro for device management.
• Experience with Tanium for endpoint security and management.
• Familiarity with enterprise MAC environments and associated challenges.
• Excellent troubleshooting skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified) are a plus. Technology Doesn't Change the World, People Do.®

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