CommunicationCustomer ServiceAccount ManagementOperationsLeadershipManagementFull Stack DevelopmentProblem SolvingTroubleshooting

We are seeking a reliable and customer-focused Service Desk Technician to provide technical support and assistance to end users. This role serves as the first point of contact for IT-related issues and is responsible for troubleshooting hardware, software, and system problems in a timely and professional manner., * Provide first-level technical support for desktops, laptops, mobile devices, printers, and applications

• Respond to service requests via phone, email, and ticketing system
• Diagnose, troubleshoot, and resolve technical issues or escalate as appropriate
• Document incidents, resolutions, and procedures accurately
• Install, configure, and maintain hardware and software
• Support user account management, including password resets and access requests
• Deliver clear and courteous communication to users of varying technical skill levels
• Follow IT policies, procedures, and security standards

• High school diploma or equivalent required; Associate's degree or technical certification preferred
• Previous experience in a help desk, service desk, or technical support role preferred
• Familiarity with Windows operating systems, Microsoft 365, and basic networking concepts
• Strong problem-solving and organizational skills
• Excellent customer service and communication skills, * Technical troubleshooting and issue resolution
• Time management and task prioritization
• Attention to detail
• Professional demeanor and teamwork

• Monday through Friday
• Shifts may start as early as 7:00 AM and end as late as 6:00 PM, This is a Contract position based out of Honolulu, HI. Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.