Sr. IT Systems Analyst
Role details
Job location
Tech stack
Job description
Our client is seeking an IT Systems Analyst III to support End User Services within a large enterprise environment in Lawrenceville, GA. This is a hands-on desktop support role focused on troubleshooting hardware/software issues, supporting end-users, and maintaining system performance across a Microsoft-based environment.
This is a great opportunity for someone who enjoys being the go-to technical resource and solving real-time issues that impact day-to-day operations. The team is looking for someone who can operate independently, communicate effectively with users, and contribute to a stable, high-functioning IT environment. You'll gain exposure to enterprise-scale systems, work across teams, and play a key role in keeping operations running smoothly., * 70% Windows Desktop / End User Systems
- 20% Hardware & Peripheral Support
- 10% Security, Documentation & Process Improvement
- Daily Responsibilities
- 80% Hands-On Technical Support
- 10% Documentation & Process Updates
- 10% Team Collaboration & Escalation
Requirements
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Strong experience providing technical support in a professional environment
- Excellent troubleshooting skills across hardware, software, and user issues
- Strong communication skills supporting both technical and non-technical users
Desired Skills & Experience
- 5+ years of enterprise-level desktop support experience
- Experience supporting system implementations or upgrades
- Strong requirements gathering and business process analysis skills
- Experience working with cross-functional teams and vendors
- Ability to resolve complex, high-impact technical issues
