IT Help Desk Technician

• Administer employee accounts using Windows Active Directory and Entra AD in a hybrid cloud environment.
• Troubleshoot and resolve software and hardware issues.
• Track, document, and communicate with employees via collaboration tools and ticketing systems.
• Develop, test, and deploy PowerShell scripts to automate routine tasks and processes.
• Develop, test, and deploy scripts using SaltStack (and related automation platforms).
• Configure and maintain software/firmware updates for corporate devices.
• Deploy, monitor, test, and troubleshoot resources and cloud infrastructure using Microsoft Azure.
• Must be available to support help desk operations during coverage hours of 8:00 A.M. - 8:00 P.M.; evening shifts will be required
• Other duties as assigned.

ARS is seeking an IT Help Desk Technician to provide end-user support and manage software/hardware solutions in a hybrid Azure environment. The ideal candidate will have experience in account administration, troubleshooting, and deploying solutions within Microsoft and Linux ecosystems. Candidates must be willing to get a Secret clearance., * Must be a U.S. citizen

• Must hold an active CompTIA Security+ (or equivalent DoD 8570 IAT Level II) certification (required)
• Must be eligible to obtain and maintain a Secret security clearance (required)
• Proven experience in IT support, system administration, or a related role in a hybrid Azure cloud and Windows environment
• Experience with automation tools such as SaltStack, Ansible, Chef, or similar preferred.
• Strong knowledge of Active Directory, Microsoft 365, and Azure
• Experience with PowerShell scripting and automation in a hybrid cloud environment
• Familiarity with MDM solutions and cloud-based security practices
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service focus
• Additional certifications (e.g., AZ-104 Azure Administrator, MCSA) are a plus

All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.

Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.