Information Technology Generalist 1 - SCI Huntingdon

The Information Technology Generalist 1 role with the Department of Corrections at the State Correctional Institution (SCI) at Huntingdon offers a chance to directly support essential operations that keep the institution running smoothly. You will help staff work efficiently by ensuring technology is dependable and well managed. This role will keep you engaged as you solve problems and support many different areas of the facility. Seize this meaningful opportunity to build your information technology skills while making a real difference!, + System Oversight: Monitor and support computer systems used throughout the institution to ensure they remain reliable and effective

• Technical Support: Troubleshoot hardware and software issues and guide staff in the proper use of equipment and applications

• Equipment Management: Coordinate purchases, maintenance, and inventory of computers, peripherals, and specialized security technology

• Application Development: Create and maintain in-house tracking programs that help staff complete tasks efficiently and meet operational needs

• Vendor Coordination: Work with outside vendors on equipment repairs, installations, and system updates across secure and non-secure areas

• Network Assistance: Support network connections, user access, security features, and data transfers for institutional and satellite locations, + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information., + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or: o your score may be lower than deserved. o you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email., You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score., Receives calls, emails, or in-person requests from users requiring technical assistance. Resets passwords and unlocks user accounts. Troubleshoots and resolves general user issues. Provides guidance to lower level staff in diagnosing, troubleshooting, and resolving user issues and provides technical solutions to issues or requests based on best practices.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.
• B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution.
• C. I have successfully completed college-level coursework related to information technology troubleshooting.
• D. I have NO experience or coursework related to this work behavior.

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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The actual duties you performed related to technical assistance
3. Your level of responsibility

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

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WORK BEHAVIOR 2 - STANDARDS AND PROCEDURES

Implements policies, plans, and standards related to system security. Monitors ongoing information technology processes, standards, and documents areas for improvement. Provides recommendations for changes as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience implementing policies, plans, and standards and providing recommendations for changes as needed. I was also responsible for monitoring the processes and standards and documenting areas for improvement.
• B. I have experience implementing policies, plans, and standards and providing recommendations for changes as needed. Someone else was responsible for monitoring the processes and standards and documenting areas for improvement.
• C. I have successfully completed college-level coursework related to policy development or data analysis.
• D. I have NO experience or coursework related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The actual duties you performed related to standards and procedures
3. Your level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

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WORK BEHAVIOR 3 - WRITTEN COMMUNICATION

Prepares written, technical, or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains call logs and identifies and reports recurring system issue patterns., 1. College/University

2. Course Title
3. Credits/Clock Hours

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WORK BEHAVIOR 4 - PERSONAL COMPUTER/USER SET UP AND MAINTENANCE

Configures and installs hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience configuring and installing hardware and software on workstations. I was also responsible for testing the hardware and software I configured and installed.
• B. I have experience installing and testing hardware and software on workstations. Someone else was responsible for the configuration of the hardware and software I installed and tested.
• C. I have successfully completed college-level coursework related to hardware and software installation and maintenance.
• D. I have NO experience or coursework related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The actual duties you performed related to personal computer/user set up and maintenance
3. Your level of responsibility

20

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

21

WORK BEHAVIOR 5 - NETWORK MONITORING AND EVALUATION

Monitors network and reports any issues to higher-level specialists. Performs hardware and software diagnostics to isolate and correct system issues. Executes test plans for new systems and analyzes outputs to ensure compatibility before implementation.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience monitoring and evaluating network performance. I was responsible for performing hardware and software diagnostics to isolate and correct system issues.
• B. I have experience monitoring and evaluating network performance. I was responsible for performing hardware and software diagnostics; however, someone else corrected system issues using the data I provided.
• C. I have successfully completed college-level coursework related to network monitoring or network management.
• D. I have NO experience or coursework related to this work behavior.

22

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The actual duties you performed related to network monitoring and evaluation
3. Your level of responsibility, Conducts trainings and workshops using multiple delivery methods such as instructor-led classrooms and workshops, or remote webcasts. Trains new employees on applicable procedures and policies through job shadowing and observation. Updates and maintains training materials, manuals, bulletins, on-line help, videos, and other user aids for formal training.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience conducting trainings and workshops in a formalized classroom setting. I was also responsible for training new employees on applicable procedures and policies through job shadowing and observation.
• B. I have experience training new employees on applicable procedures and policies through job shadowing and observation. Someone else was responsible for conducting training and workshops in a formalized classroom setting.
• C. I have successfully completed college-level coursework related to training, education, or public speaking.
• D. I have NO experience or coursework related to this work behavior.

• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements., Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function., + A. I have experience preparing written, technical, or narrative documents such as status reports and test script materials. I was responsible for the final document that conveyed customized information to the intended recipients.
• B. I have experience preparing written, technical, or narrative documents such as status report and test script materials. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
• D. I have NO experience or coursework related to this work behavior.

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In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The actual duties you performed related to written communication
3. Your level of responsibility

• Full-time employment, 37.5 hours per week
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices., Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.