Endpoint Support Engineer (Service Desk)

Maintains a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principlesManages day to day incident submissions; builds and manages his/her queue; answers support queries via phone and email for local and remote offices; responds and completes all requests by taking ownership of every task completely and in a timely and courteous mannerManages onboarding and off-boarding process of employees as it pertains to Technology equipment by setting up new users, modifying access for existing users and installing relevant applicationsExercises problem-solving skills daily to resolve customer issues as they arriveMonitors progress of tasks and/or incident resolutions while determining escalation points and criticality of requestsManage incident resolution activities by identifying, troubleshooting, and resolving software failures that prevent a user from employing an existing IT serviceEnsure all required documentation is current, all support activities are properly logged and tracked in ServiceNow and other operational and relevant support systems.Identify issues and make recommendations that will improve processes and proceduresAssist in strategic initiatives through brainstorming and implementation, etc.Identifying, proposing & deploying solutions for recurring issues at the workstation level. What Gets You the Job, Technical Depth in supporting Widows 10 & common software (productivity, security) for an enterprise environmentExperience using Active DirectoryRemote support using BeyondTrust (Bomgar) remote access appliance or similarPowerShell scripting for automationAsset management principles and software useSupport of the O365 suiteUse of SCCMIOS/Android supportExperience with using ticketing systems (ServiceNow preferred)Operating within an ITIL frameworkSupport within a high-volume, regulated enterprise environment (preferably finance)Creating / advocating user enabling technologiesExperience with Microsoft IntuneExperience using PrinterLogic (preferred)

Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!