Information Technology, Support

• Oversee the day-to-day movement of laptops, monitors, docks, and other end-user equipment from initial assignment through refresh and final retirement.
• Coordinate hardware requests from submission to completion, ensuring approvals, setup, delivery, and communication are handled within established service timelines.
• Prepare devices for use by imaging, configuring, and testing hardware according to enterprise requirements for software, security controls, and connectivity.
• Provide front-line assistance for basic device-related issues and work closely with service desk or walk-up support teams to resolve or escalate concerns appropriately.
• Maintain accurate records in asset tracking systems so inventory status, ownership, and lifecycle details remain current and reliable.
• Apply company policies related to security, data protection, and equipment return procedures for employee departures, leave events, and role changes.
• Monitor recurring support challenges and recommend practical improvements that strengthen operational efficiency and the end-user experience. Requirements - Experience supporting enterprise-issued hardware, including laptops, monitors, docking stations, and peripheral devices in a corporate setting.

• Strong customer service skills with the ability to communicate clearly and professionally in both written and verbal interactions.
• Proven ability to manage multiple requests at once while maintaining accuracy, organization, and compliance with established processes.
• Working knowledge of hardware provisioning, configuration, deployment, and recovery practices.
• Familiarity with asset management tools and standard hardware lifecycle activities such as procurement, support, refresh, and retirement.
• Basic troubleshooting capability for common hardware issues, with sound judgment on when to escalate for further support.
• Understanding of device security expectations, policy adherence, and data protection requirements within a business environment. Innovation starts with people., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.