Jr. Data Analyst - Software Asset Management (VA ESOM)

The Jr. SAM Data Analyst will work closely with Data Engineers, Software Asset Managers and project leadership to ensure the accuracy and integrity of software inventory, entitlement, and usage data. This individual plays a critical role in supporting the VA's ability to maintain a defensible Effective License Position (ELP), prepare for vendor audits, and drive data-informed decision-making across the enterprise SAM program., Data Analysis & Compliance Insight

• Analyze software inventory, usage, and entitlement data to identify compliance gaps, optimization opportunities, and potential cost savings across the VA's software portfolio.
• Reconcile license purchases against deployments and actual usage to ensure an accurate and audit-ready Effective License Position (ELP) at all times.
• Identify trends, anomalies, and outliers in software usage data and communicate findings to the SAM team in a clear, actionable format.
• Support ongoing license reconciliation activities, flagging over-deployment, underutilization, and entitlement mismatches for remediation.

Dashboards, Reporting & Visualization

• Develop, maintain, and continuously improve SAM dashboards and reports within ServiceNow Platform Analytics, covering license consumption, usage trends, compliance posture, and audit readiness.
• Build reports that translate complex data sets into clear, visually accessible formats for stakeholders at all levels, from technical team members to senior VA leadership.
• Ensure dashboards are accurate, up-to-date, and aligned with the team's reporting cadence and contractual deliverable requirements.
• Develop ad hoc reports and data extracts in response to stakeholder requests, audit inquiries, or emerging program needs.

Audit & True-Up Support

• Support vendor audits and license true-ups by validating data accuracy, producing evidence-based analysis, and preparing organized, defensible documentation packages.
• Collaborate with Software Asset Managers to ensure entitlement records, deployment data, and usage metrics are reconciled and audit-ready in advance of publisher reviews.
• Maintain detailed data lineage and source documentation to support traceability and auditability of all analytical outputs.

Data Integration & Quality

• Assist in the ingestion, validation, and reconciliation of data imported from external sources into ServiceNow SAM Pro, including discovery tools, procurement systems, and publisher portals.
• Monitor data quality across SAM-relevant data sets, identifying and escalating issues related to completeness, accuracy, and consistency.
• Work with integration and development team members to troubleshoot data discrepancies and support continuous improvement of data pipelines and import workflows.
• Document data definitions, report logic, and analytical methodologies to support knowledge transfer and program continuity.

Collaboration & Stakeholder Communication

• Partner with Data Engineers, Software Asset Managers, Enterprise Architects, and the SAM Project Manager/Team Lead to ensure analytical outputs support operational decision-making and program objectives.
• Present data findings and insights in a clear, straightforward manner accessible to stakeholders with varying levels of technical background.
• Participate in team meetings, sprint reviews, and working sessions, contributing data-driven perspectives to planning and prioritization discussions., * Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents

• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Kentro is seeking a motivated and detail-oriented Jr. Data Analyst to support the Department of Veterans Affairs' enterprise Software Asset Management (SAM) program. This role is a key contributor to the team's advanced analytics and intelligence capabilities, leveraging ServiceNow Platform Analytics alongside data imported from relevant external sources to deliver actionable insights into software usage, compliance, and cost optimization., * Associate's degree or 2-year business school degree in Business, Information Technology, Data Analytics, or a related field (4 years of additional relevant experience may be substituted for education).

• Experience in a data analyst, reporting analyst, or similar role with demonstrated ability to work with large, complex data sets.
• Proficiency with data analysis and reporting tools such as Microsoft Excel, Power BI, or similar platforms.
• Familiarity with ServiceNow reporting, dashboards, or Performance Analytics preferred.
• Strong attention to detail and a commitment to data accuracy and integrity.
• Ability to interpret and reconcile data from multiple sources and present findings in a clear, organized manner.
• Basic understanding of software asset management, license management, or IT asset lifecycle concepts.
• Strong written and verbal communication skills with the ability to explain data findings to non-technical audiences.

Preferred Qualifications

• Experience working with ServiceNow SAM Pro data, reports, or Platform Analytics.
• Familiarity with software license models, entitlement management, or Effective License Position (ELP) concepts.
• Experience supporting vendor audits or license true-up processes.
• Knowledge of data visualization best practices and experience building executive-facing dashboards or reports.
• Experience working in a federal, government-adjacent, or highly regulated environment.
• Exposure to discovery tools or software inventory data sources such as SCCM, Flexera, Ivanti, or Tanium.
• Familiarity with Agile delivery environments and participation in sprint-based work cadences.

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones., We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award, We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.