Help Desk Support Specialist

Technical Support: Staff the enterprise help desk, resolving moderately to highly complex technical issues for users.

Hardware/Software Support: Troubleshoot, configure, and maintain hardware platforms, peripheral devices (printers, scanners), and corporate applications.

System Administration: Support IT projects such as office moves, software deployments, and system upgrades.

Mobility Support: Manage Android and iOS devices, ensuring connectivity and security.

Issue Tracking: Document and track support requests/incidents to resolution, ensuring high user satisfaction.

Experience in IT support, troubleshooting, or a related help desk role.

Knowledge of Windows operating systems and computer hardware.

Familiarity with mobile device management (iOS and Android).

Ability to work in a manufacturing or professional environment.

Strong communication and problem-solving skills

Pay Range: $18/hr to $20/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Akkodis is seeking a Helpdesk Support Technician for a client located in Twinsburg, OH, with this position being fully onsite., To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act * Los Angeles City Fair Chance Ordinance * Los Angeles County Fair Chance Ordinance for Employers