System Reliability & Support Specialist Sr. - Core Apps and Payroll Team

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Software Engineer Sr. within PNC's Technology organization, you will be part of the HR Core Apps and Payroll team and will report into a Software Engineering Manager Sr.

You can be based in Pittsburgh PA, Strongsville OH, Cleveland OH, Dallas TX or Phoenix AZ.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We're seeking a Systems Reliability & Support Specialist Sr. to own and evolve Workday integrations and related HR/Payroll applications. You'll lead ETL workflows, mainframe JCL jobs, file transmissions, and monitoring across a complex, business critical ecosystem. This role combines hands-on engineering, troubleshooting, and cross-team collaboration with vendors and internal technology partners.

How This Role Fits In

The HR Core Apps & Payroll team supports Workday and other vendor applications that underpin our HR and payroll operations. You'll be responsible for ensuring the quality of all changes and upgrades to our Core HR system, as well as supporting systems and vendor applications.

What You'll Do

• Incident Resolution: Troubleshoot complex production issues, conduct root-cause analysis, mentor peers, and contribute to engineering standards.
• Act as Application Technical Lead: Must demonstrate ownership of governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to internal and external audits.
• Monitoring & Reliability: Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation.
• Access & Security: Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications.
• SDLC & Agile Delivery: Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow.
• Cross-Team Collaboration: Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues.
• On-Call Rotation: Must be willing to participate in on call rotation.
• Participate in Testing: May be pulled in to assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.)., PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.

• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• Experience: 3-5+ years (preferred) in supporting vendor hosted applications preferred
• Process & Tools: Jira, Agile methodologies; strong documentation and communication skills. Mainframe (CA7 or other scheduling tools, Workday or other HRMS systems, Oracle Identity Manager, Monitoring tools, ServiceNow or other ticketing software,
• Communication & Documentation: Must be able to communicate across technical and non-technical channels - both spoken and in writing.
• Adaptability: Ideal candidate will keep pace with changing technology standards.

Nice-to-Haves

• Workday: Experience troubleshooting Workday integrations (EIB, Studio, Core Connectors) and business end-to-end processes.
• ETL: General knowledge of ETL issues and maintenance.
• Mainframe & JCL: Practical experience troubleshooting JCL jobs and mainframe batch processing.
• Experience working with HR business partners as customers., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Communication, Customer Solutions, Design, ETL Workflows, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Team Player, User Experience (UX) Design

Competencies

Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .