Service Design & Delivery Engineer

We are seeking a Service Design & Delivery Engineer to oversee the delivery of collaboration and productivity solutions. This role requires technical knowledge and process expertise to introduce and manage our organization's services, such as the M365 product suite. The objective is to ensure programs are delivered end-to-end with a focus on quality, user experience, and compliance with all required security controls., * Manage overall program execution and health, including tasks, risks, dependencies, and impediments.

• Ensure end-to-end project plans are delivered by the expected date.
• Collaborate with cross-functional teams to identify and prioritize dependent tasks and track deliverables to closure.
• Engage and support internal and vendor teams to define critical tasks and inter-dependencies.
• Track issues and risks with corresponding mitigation plans for disposition before implementation.
• Manage user migration, communication, and training for programs as required.
• Drive the development of service management measures and KPIs.
• Prepare briefing notes, reports, program updates, and action plans for senior management.

Experience: Proven experience working with Azure, Microsoft Information Protection, and Purview projects is beneficial.

Technical Skills: Proficiency with Microsoft Windows and MS Windows Server is required.

The pay rate for this position is between $65.00 and $70.24 per hour. Compensation may vary based on factors including but not limited to skills, experience, and location. Benefits may be available to eligible employees.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.