IT Client Support Specialist I

The Graduate and Research Information Technology (GRIT) Service Desk provides frontline IT support for the ORC's, including offsite research groups, and supports department level IT needs and support for all research Electronic Research Administration (ERA) systems. The team delivers reliable, innovative digital services that are strategically aligned with the institution's research and graduate program goals, ensuring seamless technology support across the research enterprise., The IT Client Support Specialist I supports Graduate and Research Information Technology (GRIT) by providing frontline technical assistance. This role is responsible for troubleshooting hardware, operating system, software, and application issues, as well as maintaining and deploying workstation images using endpoint management tools., * Responds to requests from faculty, staff and students regarding hardware and software issues.

• Performs hardware repairs and resolve operating system, software, and application problems.
• Responds to complex and escalated inquiries from OPS Help Desk support.
• Responsible for application packaging, repackaging and task sequence for operating system deployments using management software. Coordinates application testing of routine software upgrades.
• Works closely with GRIT Systems Administrator to ensure computer systems receive group policies and SCCM clients are installed.
• Interacts with other Graduate Studies and Office of Research staff to ensure effective communication, cooperation, and collaboration.
• Other duties as assigned.

High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6)., * Experience providing front-line IT client support in an enterprise or higher education environment.

• Demonstrated ability to provide excellent customer service and communicate technical information clearly to non-technical users.
• Hands-on experience supporting Windows operating systems.
• Familiarity with Microsoft 365, including Outlook, Teams, and OneDrive.
• Ability to document procedures, troubleshoot issues systematically, and follow established processes.

Special Instructions to the Applicants:

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

Applicants using a degree to meet the minimum qualifications must have it conferred prior to the hire date.

The anticipated hourly range for this position is $20.29 to $22.57. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity here at UCF, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

All applicants mustbe authorized towork for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation,you'llplay an integral role at one of the most impactful universities in the country.You'llbe met with opportunities to connect and collaborate with talented faculty, staff, and students across 12colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow,you'llwork alongside talented colleagues on complex projects that will challenge you and help you gain new skills,andyou'llhave countless rewarding experiences that go well beyond a paycheck.

Working at UCF has itsperks!UCF offers:

• Benefitpackages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Educationassistance

• And more...For more benefits information, view theUCF Employee Benefits Guide.

Dive intoourTotal Rewards Calculatorto discover the diverseselectionavailable to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitlystatedon the job posting, it is UCF's expectation that an employee of UCF willresidein Florida as of the date the employment begins.