Help Desk/Desktop Support Analyst

Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle.

Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users.

Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities.

Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently.

Support account administration and directory-related tasks, including routine work within Active Directory.

Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions.

Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule.

Address basic networking and connectivity issues and escalate more complex problems when necessary.

Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities. Requirements

Prior experience in a help desk, desktop support, or IT support role with strong exposure to ticket-based work.

Working knowledge of Microsoft Windows 10 and general Microsoft desktop environments.

Hands-on ability to diagnose and resolve both hardware and software issues.

Experience managing service desk tickets efficiently in a fast-paced support setting.

Familiarity with Active Directory for user support and basic account administration.

Strong communication skills with the ability to explain technical issues clearly and professionally.

Experience with tools such as ConnectWise is preferred, and exposure to platforms like Ninja, IT Glue, or ScreenConnect is a plus.