Help Desk Analyst

• Respond promptly to service desk tickets, ensuring timely resolution of technical issues.
• Provide support for Windows systems, including installation, updates, and troubleshooting.
• Manage and maintain Active Directory accounts, including user access and permissions.
• Diagnose and resolve basic technical problems related to hardware, software, and network connectivity.
• Assist end-users with Windows 10 issues, ensuring efficient and effective solutions.
• Document and track support requests to maintain accurate records and improve service delivery.
• Collaborate with team members to identify and implement improvements in support processes.
• Offer guidance and training to users on system functionalities and best practices.
• Escalate complex issues to higher-level support teams when necessary.

• Monitor system performance and proactively address potential problems. Requirements - Proficiency in Microsoft Windows operating systems, including Windows 10.
• Experience with Active Directory management and troubleshooting.
• Strong ability to diagnose and resolve basic technical issues.
• Familiarity with service desk ticketing systems.
• Excellent communication and interpersonal skills for providing user support.
• Ability to work independently and collaboratively in a team environment.
• Detail-oriented approach to documentation and tracking.
• Prior experience in a help desk or technical support role is preferred. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.