Operations Technology Manager

Position Summary: The Operations Technology Manager provides leadership and supervision for the Technology Services Department and oversees all technology infrastructure, network systems, and operational technology services for the district. This position maintains reliable and secure network operations, telecommunications systems, server infrastructure, and end-user hardware. The Operations Technology Manager works collaboratively with the Office of Curriculum and Instruction to ensure seamless technology services across the district., Department Leadership and Operational Support

• Supervise, evaluate, and provide professional development for all Technology Services Department staff

• Coordinate staffing, scheduling, and work assignments across the department

• Establish and maintain departmental policies, procedures, and standards

• Participate in the hiring, onboarding, and training of new Technology staff

• Represent the Technology Services Department at Cabinet meetings, Board of Education meetings, and other administrative functions

Budget, Grants and Vendor Management

• Develop and manage departmental budgets in collaboration with the Office of Curriculum and Instruction and the Finance Office

• Serve as the district's primary E-Rate Coordinator; preparing and submitting all required applications and maintaining compliance documentation

• Research, identify, and pursue federal, state, and private grant opportunities to support technology initiatives

• Prepare specifications, coordinate bidding for technology purchases, and manage vendor relationships and service contracts

• Develop long-term technology replacement and upgrade plans

Network and Server Infrastructure

• Design, implement, and maintain the district's local area networks (LAN), wide area network (WAN), and wireless network infrastructure

• Manage physical and virtual server infrastructure, including Active Directory, DNS, DHCP, and backup/disaster recovery systems

• Monitor network performance, troubleshoot connectivity issues, and ensure optimal uptime

• Maintain network documentation, including diagrams, IP addressing schemes, and equipment inventories

Cybersecurity

• Develop and implement district cybersecurity policies and procedures
• Manage firewall rules, intrusion detection/prevention systems, and content filtering
• Monitor security threats and respond to security incidents and ensure CIPA compliance
• Coordinate security awareness training and vulnerability assessments

Telecommunications and Internet Services

• Manage the district's IP phone system (VolP), including programming, voicemail, and emergency communication integration

• Manage ISP relationships and ensure adequate bandwidth for district needs

• Plan and implement telecommunications upgrades and connectivity improvements

Hardware, Devices, and Security Systems

• Oversee procurement, deployment, and lifecycle management of district hardware including Chromebooks, laptops, interactive displays, and printer fleet

• Manage device imaging, MDM solutions, and accurate asset tracking

• Manage the district's security camera infrastructure, video management systems, and coordinate with administration on camera-related requests

Collaboration

• Work collaboratively with the Office of Curriculum and Instruction to ensure integrated technology services

• Coordinate with building administrators and facilities department on infrastructure projects

• Perform other duties as assigned by the Superintendent of Schools

Physical and Mental Demands/Work Environment The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to see and read objects closely, as wiring, labels on equipment, reading/proofreading a report, using a computer monitor, filing and/or retrieving information from a filing system.

• Minimum five (5) years of experience in network administration or IT infrastructure management

• Experience in a K-12 public education environment

• Experience with E-Rate (Universal Service Fund) administration and compliance preferred

• Demonstrated experience with network designs, Windows Server/Active Directory, virtualization technologies, VolP systems, and security camera systems

• Knowledge of cybersecurity best practices and compliance requirements

• Strong communication skills and ability to work collaboratively with diverse stakeholders

• Valid motor vehicle driver's license, * Ability to hear normal sounds with background noise, as in using a telephone or radio, distinguish verbal communication and communicate through speech, including using a radio.

• Ability to learn and acquire an understanding of new information, methodologies and techniques and how they apply to school goals and operations.

• Ability to work in office or school setting (indoors and outdoors) subject to interruptions and heavy work volume expectations.

• Ability to sit for extended periods while working at a computer

• Ability to lift equipment up to 50 pounds

• Ability to climb ladders and work in confined spaces as needed

• May be exposed to changing temperatures and weather, humidity, noise and dust.

• Ability to get from one location in the office or work sites(s) to other locations in primary office or work sites.

• Ability to perform manipulative skills such as writing, collating, using a keyboard and/or calculator with speed and accuracy for long periods of time.

• Ability to concentrate on detail and issue with some interruption, pressure and changing priorities.

• Memory to perform multiple and diverse tasks over long periods of time and the ability to remember information that has been previously learned.

• Ability to use knowledge and reasoning to solve routine problems.

• Ability to learn and apply new information, technology and legislation applicable to departmental activities.

• Ability to distinguish between public and confidential information and handle appropriately.

? The job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the job description provided that such duties are characteristic of that classification. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. ? Connecticut requires that any person (teachers, administrators, special service staff members, teachers' aids, custodians, cafeteria employees, etc.) who is hired by a local or regional board of education submit to a state and national criminal history record check within the first 30 days of the date of employment. The process includes the checking of fingerprints by the State Police bureau of Identification and the F.B.I. The results of the criminal history record checks (both state and federal) are reported to the employing school district. If the district receives notice of a conviction of a crime by a person holding a certificate, authorization or permit issued by the State Board of Education, the district shall notify the Bureau of Certification and Professional Development.