Computer Operations Technician

• Provide quality technical support to parents and staff via phone, email, and helpdesk program;
• Assist with the initial intake of and routing of service calls;
• Assist with software licensing management and student data privacy tracking;
• Assists with the procurement process of equipment, software and supplies for the technology department, including processing and tracking of assets and outsourced repair tickets;
• Assist with state reporting and data processing as needed;
• Assist in the setup and implementation of new technologies as needed;
• Handle additional responsibilities as delegated by the Operations Manager or Director of Technology.

Reports To: Director of Technology

Salary Range: $49,000-$51,000 (plus benefits including vacation, sick and personal days, health insurance and defined contribution plan)

• One to two years' experience in desktop or IT helpdesk support;
• Bachelor's degree with a computer related major and applicable certifications highly desirable;
• High proficiency in G-Suite or MS Office, especially Sheets/Excel;
• Experience with PowerSchool student management system and student/parent portals (or equivalent program);
• Proficiency in the setup and installation of Windows 11 and Microsoft Office applications;
• Strong phone communication and people skills;
• Strong analytical and problem-solving skills;
• Demonstrated ability to handle multiple assignments with attention to detail;
• Ability to prioritize and meet deadlines consistently;
• Effective oral and written communication skills;
• Knowledge of current technological developments and trends;
• Must have valid driver's license and vehicle to move between sites;
• Must be able to lift and move equipment weighing up to 50 pounds.