IT Tech

JOB SUMMARY: Ensures that all end-users of the institution are effectively supported regarding their technology needs. This position assists in overseeing the integration of information technology resources and services in a manner that gains high customer satisfaction with minimal disruption. The individual performs problem diagnosis, identification, and resolution of technology problems at the desk side for all levels of customers. Responsible for the maintenance and support of Windows PCs, Macintosh computer, Chromebooks, iPads, and related classroom technology systems. This support function includes both hardware and software maintenance with support being provided for hardware, software access, classroom technology infrastructure, and campus operational systems.. A good working knowledge of various operating systems, multi-platform device environments, and office systems is expected.

ESSENTIAL RESPONSIBILITES/FUNCTIONS

1. Hardware & Software

• Provide installation and testing on basic network wiring projects
• General understanding of TCP/IP networks and configuration
• Accurately maintain inventory of technology equipment. This includes but is not limited to entering new assets, updating existing assets and removing retired assets
• Support classroom hardware, printers, point-of-sale systems, network-connected devices, and campus operational technology as assigned
• Install, configure, and deploy software to include operating systems, office suites, Microsoft Office/Office 365, Google Workspace, anti-virus software, instructional access software and other software as needed
• Must have solid working knowledge of Windows, ChromeOS, macOS, and iPad OS and OSX operating systems
• Must be able to lift general computer equipment: desktop computers, monitors and printers

2. Troubleshooting

• Provide technical support for any and all desktop computer issues, both hardware and software
• Use the schools ticket system to manage and document technology issues
• Utilize troubleshooting techniques to identify and isolate network related issues
• Assist in determining whether issues are related to hardware, connectivity, account access, device configuration, or application function before escalation as needed
• Provide technical support to teachers, students, office staff, and contractors by identifying device, connectivity, account, and access-related issues
• Must be able to work unsupervised

3. Other Functions/Responsibilities

• Other duties as assigned

• Excellent interpersonal and customer service skills

5. Technical Skills

• Extensive PC repair, multi-platform device support, basic network operation, troubleshooting, printer support, audio/visual equipment skills, and general knowledge of network-connected instructional and operational devices

POSITION SPECIFIC REQUIREMENTS

• A+ and Net+ Certification preferred
• 1-3 years of technical support experience
• Valid PA Driver's License
• Fluent operation of Windows PCs, Apple/Macintosh systems, Chromebooks, and related; working knowledge of Windows, ChromeOS, MacOS, iPadOS, and Microsoft Office/Office365
• High school diploma or equivalent
• Associates degree or higher preferred, or equivalent experience

Full-Time 12-Month IT Tech at the Brownstown Campus! 7:30 a.m. - 3:30 p.m. Starting at $25.03 hourly, based on experience, SALARY: Starting at $25.03 per hour, based on experience