IT Specialist

The IT Specialist is responsible forhardware/software deployment, troubleshooting,management of variousIT systems,security tools, andoverseeing AV equipment in conference rooms. The IT Specialist works closely with the Network & Systems Administrator tomaintainreliable, secure IT operations while continuing to deliver hands-on end-user support.Additionally, the IT Specialist actively contributes to asset management, software tracking, managing IT/Enterprisecloud applications, and the development and upkeep of IT documentation., * Technical Support

• Diagnose and resolvehardware, software, network connectivity, and peripheral problems across the organization. *
• Install, configure, andmaintainlaptops, printers, and other IT equipment.*
• Deploy and update operating systems, software applications, and patches.*
• Serve as the primary point of contact for all audio/visualsetups&support.
• Assistwithinitialserver installations, deployments, and virtualization.

• Network & Infrastructure Support

• AssistwithmaintainingLAN, WAN,and WLANinfrastructure.*

• Help implement network security measures and support compliance with IT security policies.*

• Deploy,monitor,and manage MDM, RMM, endpoint security, and other IT service management platforms. *

• Support the Microsoft 365 environment, Azure, and other cloud platforms and collaboration tools.

• User Management,Training, & Documentation

• Create and manage user accounts, permissions, and network access levels. *

• Support IT aspects of new hire onboarding&employee offboarding procedures.*

• Provide clear guidance and training to end-users; develop andmaintainuser guides, tutorials, and SharePoint knowledge base content.

• Overseethe organization's Security Awareness Training Program.

• Create andmaintaincomprehensive documentation ofstandard operatingproceduresanduser guides on the SharePoint portal. *

• Record and track all help desk tickets, ensuringtimelyresolution and detailed documentation.

• Assistin developing and updating IT policies and network diagrams.

• Support compliance efforts with industry standards and internal IT policies.

• Asset & License Management

• Maintainaccurateinventory records of hardware and software assets.

• Track software licenses to ensure compliance andoptimizeusage. *

• Coordinate regular audits of IT assets;participatein procurement and disposal activities. *

• Make hardware and software acquisition recommendations, including needs assessments and justifications.

• Minimum 3 years of hands-on experience in IT operations, help desk support, or a related technical role.
• Solid working knowledge of Windows and Mac OS environments.
• Familiarity with networking fundamentals including LAN, WAN, Active Directory, TCP/IP, VPN, and DNS.
• Experience with Microsoft 365, cloud platforms, and endpoint security tools.
• Exposure toserver hardware, virtualization, and backup/recovery platforms.
• Proficiencyin Microsoft Office Suite and common IT management tools.
• Knowledge of emerging technologies such as AI-driven IT tools is a plus.
• Strong troubleshooting, organizational, and time management skills.
• Excellent communication and interpersonal skills with a commitment to customer service.
• Ability to work independently and collaboratively within a team.

Required Education Credentials (Minimum of 1 of more):

• Bachelor's Degree in an IT field
• A+
• CCNA
• Network +
• Security +
• ITIL

The salary range for this role is starting at $68,000-$70,000per year on a national basis. Individual pay decisions are based on a number of factors, including but not limited to qualifications for the role, relevant work experience, skillset, internal equity, location, and certifications, consistent with applicable law. Salary is just one part of our total rewards package which additionally includes performance bonus for eligible roles, and competitive benefits.