Associate Systems Support Engineer

Owens & Minor is looking for a NOC Analyst II to join the NOC team responsible for monitoring and maintaining over 2000 servers and 3000 network devices, Database and backup located in Owens & Minor locations globally. The NOC Analyst is part of a collective team of engineers which troubleshoot and resolve routine and complex network, server, database and OS issues and alerts in a timely and efficient manner while maintaining target system uptimes., * Monitor production and non-production systems located at Owens & Minor offices, data centers, distribution centers, and warehouses.

• Respond to alerts and event-generated incident tickets effectively and efficiently. Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents.
• Escalate complex incidents to Networking, Server, and other resources in accordance with established processes and procedures.
• Review and update status of incidents in ticketing system.
• Create trouble tickets with carriers for circuit issues.
• Interface with internal IT groups and business units as needed to achieve incident or problem resolution.
• Support the Major Incident Management process by participating in bridge calls and working sessions to resolve incidents and problems.
• Participate in the transfer of information from one shift to the next.
• Serve as mentor for junior NOC analysts to expand their technical skillset.
• Must be available to be a part of a 24/7/365 rotational on-call schedule.
• Experience in document creation based on scenario.
• Coordination with different vender for escalation in timely manner.
• Provide Proactive and reactive support for infrastructure.
• Having knowledge of basic database monitoring e.g., MSSQL, DB2, Oracle etc.
• Having knowledge of basic Linux, window, VMware monitoring., * The individual will be expected to undertake training to ensure that her/his skills are current.

SUPPLEMENTAL JOB FUNCTIONS:

• Performs additional duties as directed.
• Effectively accomplishes set goals while primarily working in a remote capacity.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

• 2 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment.
• CompTIA A+ or Network+ certification, CCNA preferred.
• University degree in computer science or technical field preferred.
• Experience supporting manufacturing/supply chain a plus.
• Having knowledge of basic Linux, window, VMware monitoring, Database.

KNOWLEDGE SKILLS & ABILITIES:

• Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work.
• Experience troubleshooting network problems and devices.
• Experience using monitoring tools such as SolarWinds, database etc.
• Experience troubleshooting Windows Server issues and performance.
• Strong diagnostic skills: ability to assess incident criticality and determine when escalation is needed.
• Ability to assess and prioritize incidents quickly while under pressure.
• Ability to coordinate with internal stake holder for help and support.
• Familiarity with trouble ticketing systems such as Service Now.
• Good written and spoken communication skills.
• Familiarity with ITSM and ITIL best practices.
• ADDITIONAL REQUIREMENTS:
• Ready to work from office.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.