EUC & IT Operations Support Engineer

The EUC & IT Operations Support Engineer is responsible for delivering end-user support, managing IT operations, and ensuring seamless onboarding/offboarding processes. This role supports endpoint management, Microsoft 365 services, asset management, and data center operations while maintaining compliance with IT policies and service standards., <>User Onboarding & Offboarding

• Execute end-to-end user onboarding (account creation, access provisioning, device setup)
• Manage user offboarding (access revocation, data retention, asset recovery)
• Ensure SLA adherence and audit compliance
• Coordinate with HR and cross-functional teams, * Provide L2/L3 support for desktops, laptops, and mobile devices
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
• Troubleshoot authentication, licensing, and access issues
• Manage OS builds, upgrades, and endpoint troubleshooting
• Administer Active Directory and Azure AD, * Configure and deploy OS updates, patches, and applications
• Monitor patch compliance and remediate issues
• Ensure endpoint security and policy compliance, <>SharePoint Support
• Manage SharePoint Online access and permissions
• Support document libraries and collaboration tools
• Assist users with document management and workflows
• Coordinate governance and site management activities

<>Inventory & Asset Management

• Maintain accurate IT asset records
• Conduct asset audits and reconciliation
• Track asset lifecycle during onboarding/offboarding
• Ensure compliance with asset and security policies, * Perform on-site operational tasks (rack & stack, cabling, hardware support)
• Handle troubleshooting tasks such as power cycling and component replacement
• Coordinate with infrastructure and network teams during incidents
• Follow data center safety and operational procedures, * Manage incidents, service requests, and changes via ITSM tools
• Ensure SLA compliance and proper documentation
• Develop SOPs, runbooks, and knowledge base articles
• Support audit and compliance activities, * Windows 10/11 and basic macOS support
• Microsoft 365 administration
• Active Directory and Azure AD
• Endpoint/device management tools (e.g., Intune)
• SharePoint Online support
• Basic networking (VPN, DNS, LAN)
• ITSM and asset management tools
• Basic understanding of data center operations

• 3 7 years of experience in EUC / IT Operations / Infrastructure Support
• Bachelor s degree in IT, Computer Science, or related field (or equivalent experience), * ITIL Foundation certification
• Microsoft Modern Workplace or endpoint management certifications