Help Desk Analyst
Role details
Job location
Tech stack
Job description
Insight Global is seeking a Help Desk Analysts to support one of their large government clients. This individual will be assisting with fielding calls related to a grant system used by internal/external individuals. He/she must have strong communication skills and be able to respond to calls/tickets in a timely manner. The ideal candidate will have at least one year of experience with help desk support and has experience working within ServiceNow. This role will be fully remote however this candidate must reside within driving distance of the client site to pick up their equipment on the first day.
Requirements
2+ years of experience in help desk support
- Hands-on software support experience
- Experience working with a ticketing system (ServiceNow is a plus)
- Strong communication and customer service skills
Nice to Have Skills & Experience
- Experience utilizing and writing Knowledge Base Articles
Benefits & conditions
$18/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
