Level 1 Help Desk

Provide Level 1-2 end-user support for hardware, software, printer, VPN, and basic network-related issues Manage, prioritize, and resolve support requests through the ServiceNow ticketing system or similar platform Perform laptop setup, imaging, configuration, deployment, refresh, and decommissioning Troubleshoot and resolve issues using RMM tools, with Atera experience preferred Diagnose and resolve technical issues independently and escalate when necessary after appropriate troubleshooting Maintain accurate documentation of incidents, resolutions, knowledge articles, and support procedures Support onboarding and offboarding processes, including device provisioning, account setup, access removal, and policy assignment Support and manage endpoint configuration and compliance through Microsoft Intune Support user and device configuration tasks within Microsoft Entra ID Assist with management of device identities, group assignments, and directory-based configuration processes Track, manage, and maintain IT inventory, including laptops, peripherals, accessories, and other technology assets Monitor stock levels of IT equipment and supplies, and report shortages proactively Ensure proper asset tagging, inventory accuracy, and lifecycle tracking for all IT equipment Meet response and resolution expectations in accordance with established SLAs Assist with routine IT operations, system maintenance, and general support initiatives

PART TIME 9am-2pm 5X/WEEK ONSITE PR: $25/HR

Experience in a Level 1-2 help desk, desktop support, or IT support role Hands-on experience with ServiceNow or a similar ticketing platform Familiarity with Atera or other remote monitoring and management tools Strong troubleshooting skills in Windows environments; Mac support experience is a plus Experience with Microsoft Entra ID for user and device configuration Experience with Microsoft Intune for device enrollment, configuration, and endpoint support Experience with laptop provisioning, deployment, and asset lifecycle management Experience maintaining IT inventory and supporting asset tracking processes Solid understanding of common IT support tasks, including user accounts, printers, VPN connectivity, and basic networking Familiarity with directory-based administration, device objects, group management, and user support within Microsoft environments Ability to work independently, manage priorities, and drive tickets through to completion Strong communication, customer service, and documentation skills

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.