Coordinator, Computer Applications

The College of Science at Florida Atlantic University is seeking a Coordinator, Computer Applications - Boca Raton, FL.

As a member of the College of Science Information Technology support group, this position provides technical support for faculty and staff by configuring, installing, and troubleshooting computers, mobile devices, printers, servers, and network resources. The Coordinator resolves hardware, software, and connectivity issues; maintains technical documentation; updates help desk tickets in a timely manner; and recommends technology solutions to support departmental needs. This role also assists with the technology components of grant proposals and stays current with industry standards to ensure reliable and effective IT services across the College of Science.

Summary of Responsibilities:

• Serves as a staff member for the College of Science Information Technology support group.
• Provides technical support to the College of Science:

• Configuring and installing computers, laptops, tablets, and printers.
• Assist in troubleshooting network connectivity problems, both wired and wireless.
• Assigning users to network shares
• Configuring smartphones and tablets
• Imaging laptops and desktop computers
• Developing and maintaining documentation
• Installing and testing operating systems and software
• Installing and administering servers and network attached storage
• Update help desk tickets clearly and timely

• Troubleshoot software, network and hardware related issues is a critical job function.
• Maintain/enhance technical expertise level by keeping current with industry standards and technical trends, and advance skill set by taking personal initiative.
• Recommend technological solutions to assigned departments.
• Assist in writing with the technology portion of grants.
• Other job-related duties as assigned.

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Valid driver's license required.

Preferred Qualifications/Skills:

Excellent written and verbal communication skills, along with a demonstrated commitment to providing outstanding customer service.

Proven experience installing, supporting, and troubleshooting Windows and macOS operating systems, as well as the Microsoft Office Suite.

Experience with supporting mobile devices, including iPhone and Android platforms.

Demonstrated customer service experience in a technical support environment.

Experience with Active Directory and Microsoft Intune.

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

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