Desktop Support Specialist, Level 1

The Desktop Support Specialist, Level 1 will serve as the primary point of contact for IT issues, providing initial troubleshooting for hardware, software, and networking problems, while providing a high level of customer service to end users.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Install, configure, and maintain workstations and peripherals, document all incidents in a ticketing system, and escalate complex issues when necessary.
• N-Able management to include review of each workstation confirming installation of patches, reboots, failed login's, Webroot update, verifying Tasks scheduled and executed, escalate trouble patches.
• Lansweeper review to ensure patches and updates are installed and maintained (Shurtape tool). Work with Cyber Security Analyst on any issues related to this software.
• Manage Multi-Factor Authentication for all existing Pro Tapes and Shurtape requirements.
• HQMS Asset Manage with equipment check in / check out. Tagging of equipment.
• Maintain Toshiba User IDs for printer contract. Maintain copier / printer inventory and ensure used toners are recycled.
• Light path VOIP Phone asset maintenance / support to include new employees, forwarding, maintain internal phone & ext. lists, holiday announcements.
• Know B4 Software management to include assisting employees with training videos, adding / removing new users and reallocation of managers.
• Unified and Extreme access point asset management in HQMS (WIFI and scanner access points).
• Signature line maintenance, update, links, logos new and existing employees.
• Maintain (add, modify, deactivate) all users / employee listings in various software packages., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, light to moderate physical effort is required.
• lifting 50+ lbs
• sitting at desk for long periods of time
• walking/sitting/talking on the phone

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams to work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., * General 0-2 years of experience in technical support or helpdesk roles.

• Familiarity with Windows operating systems, MS Office 365 Suite, active directory, and basic networking skills (LAN/VPN/Cloud environment).
• Excellent written and verbal communication skills for interacting with end users and possible vendors.
• Must be detailed oriented to troubleshoot and diagnose problems. Must be willing to learn and develop new skills.
• Strong dedication to solving user problems and improving user experience. Must be a Team player and be willing to work after hours for support if needed.
• High school diploma required; Associate degree or IT certifications (e.g., CompTIA A+) are highly preferred.

At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries. We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more. In addition to our specialty adhesive products, we offer well-known brands like Duck, FrogTape, Painter's Mate, Shurtape, T-Rex, Kip, and Pro Tapes. Why Work with Us? We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world. What We Offer: * A company that truly values your contributions * A place where you can grow, make an impact, and be part of something meaningful * A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers * An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset More Than Just Tapes... In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate. We Ask for the Best, and Offer the Best in Return We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you're looking to be part of a forward-thinking, fast-paced, and supportive team, we'd love to hear from you! Our tapes may do the sticking, but it's our people who hold it all together.