Senior Solution Architect - Genesys
Role details
Job location
Tech stack
Job description
The Senior Solution Architect focuses on designing business-driven, standards-based, and future-ready solutions within a complex, multiple solution, or product context. In this role, you will design solutions that meet product requirements, business priorities, and enterprise standards while managing non-functional requirements (NFR) and fitness functions. You will lead others to solve complex problems, maintain the vision and roadmap for multiple solutions, provide technical oversight to product teams, and evaluate new technologies to continuously improve existing solutions and manage technical debt., The Customer Interaction Platform and Services team is part of the Enterprise Platforms group. We provide Contact Center and Telephony services to all Roche divisions globally, including Pharmaceuticals and Diagnostics. Our team supports critical communication channels for both internal staff (such as Service Desk and other internal services) and external customers (including Patients, HCPs, and other partners).
We are currently transforming our Contact Center platform into a solution that allows us to innovate faster, deliver solutions to our consumers more quickly, and enable new AI transformative use cases.
Our team works closely with other architects within Enterprise Platforms, such as the Salesforce and ServiceNow teams. This collaboration ensures our systems are aligned, follow proper governance, and work together to provide a great user experience across the entire technology ecosystem.
We are a global team with a presence in all regions, supporting the Roche community wherever they are located.
The Role: Your day-to-day at Roche
In this position, you will lead the architectural vision for complex, large-scale products that serve both our Pharmaceuticals and Diagnostics divisions.
- Architectural Leadership: You will design standards-based solutions that balance product requirements with Roche's Enterprise standards. You'll be the "guardian" of the roadmap, managing technical debt and ensuring our landscape remains agile.
- Innovation & AI: You'll drive the adoption of AI transformative use cases within our CCaaS (Contact Center as a Service) environment, evaluating new technologies and conducting vendor assessments to keep us at the forefront of the industry.
- Strategic Collaboration: You will work side-by-side with other architects and product teams, providing technical oversight and ensuring our data models, ontologies, and integration pathways are world-class.
- Mentorship & Influence: As a senior expert, you'll mentor others and help evolve our global Architecture Practices. You'll be a master at explaining complex concepts to stakeholders and negotiating solutions that drive real value.
Who You Are: Your Profile
You are someone who thrives in complex, global environments. You are a natural problem-solver who uses analytical depth to find innovative paths forward. You are passionate about people, technology, and change.
Requirements
- Extensive Experience: Proven track record as a Solution Architect in complex, multi-product environments.
- CCaaS Expertise: Deep, hands-on experience with cloud-based telephony products, specifically Genesys Cloud (CCaaS) . You understand End-to-End voice topologies.
- Tech Savvy: Expert knowledge in Cloud Foundation, Security & Compliance, and a strong passion for AI & Conversational Technologies .
- Architectural Craft: Proficiency in creating Data Models, Taxonomies, and Integration patterns, as well as managing Architecture Decision Records (ADRs).
- Communication: Exceptional English skills (bilingual environment) and the ability to influence stakeholders at all levels.
