Siebel SME
Xoriant Corporation
5 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Remote
Tech stack
Siebel CRM
Systems Integration
Requirements
- 10+ years of hands-on Siebel CRM experience, especially in Service Request, case management, workflows, assignment rules, screens, views, applets, and integrations.
- Ability to assess current case lifecycle, agent screens, data entry steps, queues, handoffs, escalations, approvals, and case closure process.
- Identify AHT drivers caused by duplicate entry, screen switching, missing context, manual workarounds, poor search, unclear case history, or weak integrations.
- Experience with legacy modernization where Siebel remains the core system and improvements are delivered through overlays, automation, integration, and process optimization.
- Strong workshop facilitation skills with business, operations, agents, supervisors, IT, and architecture teams to convert findings into practical improvement opportunities.
