IT Specialist - Field Support Technician

coordinate for these efforts include technicians, enterprise telecom and system integration resources as well as vendor sales, support, management and technical resources. The technology involved in projects and problem solving may include Wireless, Network Wiring, LAN/WAN Networking, Surveillance Systems, Terminals, PC's, Printers, Time Systems, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers and kiosks), Power Supplies, cellular devices and other IT technology as needed to support the business. This position provides support for the placement, and maintenance of voice and data copper and fiber infrastructure requirements. Provides documentation of technology inventory and cabling layout at all assigned locations. May serve as project manager of small to medium scale telecom related projects. Assists with telephone and voicemail system installations and support. Coordinates with outside contractors to ensure company standards, practices, and

safety requirements are being met. Advanced Problem solving of issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Complies with all standard practices, procedures and policies governing principal duties and responsibilities. Requires the maintenance of technology spare parts/equipment inventory to provide remote technology support. If assigned, support will be provided by traveling to remote sites with necessary support equipment in an assigned company owned vehicle. Requires 40-70 percent travel with a combination of local and long distance travel. Education, Experience, Skills Required: Bachelor's Degree in computer science, telephony, electronics or equivalent Experience required. Requires a minimum of five years experience in computer support, telephony installations, infrastructure design and installation, carrier services, or networking environment. Ability to apply knowledge of Wireless, Network Wiring, LAN/WAN Networking, grounding and electrical principles, Terminals, PC's, Printers, Time Systems, Video Camera Installations, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers and kiosks), Power Supplies and other IT technology as needed to support the business. Depending on assigned locations, may require experience with asphalt controls, ready-mix batch panels and aggregate plant automation systems. Ability to consult with users to diagnose hardware, software and network issues. Ability to use technical tools to retrieve system troubleshooting data to analyze and solve problems. Ability to work with users to test solutions and verify that system has been returned to a functioning state. Organizational skills with the ability to plan, estimate, and coordinate IT projects, set priorities with daily support demands, and achieve quality results. Some familiarity with project tracking and working with teams of technical resources to meet project objectives on schedule and budget. Strong interpersonal skills and the ability to develop effective working relationships with end-users, information services department, technology vendors and helpdesk team. Ability to consistently apply good judgment skills to maintain field IT technology while minimizing disruption to business operations. Good written and verbal communication skills to keep end-users, management, and vendors informed of the status of their requests, upcoming projects and requirements, and general technology support information. Must be self-directed and be able to handle own projects and work remotely with minimal supervision while keeping manager informed of status. Requires the ability to be on-call to support production systems. Ability to climb ladders and man lift. Ability to carry objects up to 40 pounds. Ability to work safely and follow safety guidelines in a hazardous environment. Requires MSHA Certification. Com TIA A+, Net+ and Security+ certification desired, but not required. Requires valid driver's license and ability to travel locally and out of state and maintain a company assigned vehicle.

Skills

Hardware, Troubleshooting, Desktop, Windows 10, Imaging, Desktop troubleshooting, Cat6, Install, Deployment, Installation, Wireless access point, Wap, Active directory, Cable, Cabling, Customer service, Printers, Desktop hardware, Technical support, Hardware installation, Punchdown, Help desk support, Help desk, Ticketing system

Top Skills Details

Hardware,Troubleshooting,Desktop,Windows 10,Imaging,Desktop troubleshooting,Cat6,Install,Deployment,Installation,Wireless access point,Wap,Active directory,Cable,Cabling,Customer service,Printers,Desktop hardware,Technical support,Hardware installation

The ideal candidate would have some experience leading both people and projects, although they would consider someone with "leadership potential." This position is 80-100% travel, much of it within a reasonable driving distance, so we are looking for someone who is not just willing to do travel, but actually thrives in a field job and someone who doesn't like sitting behind a screen at a desk all day. The majority of travel is close enough (2-3 hours or less) where the expectation is sleeping in your own bed at night; but, there will certainly be a handful of times each month where a hotel stay would be needed. The company prioritizes safety, so the technician will have to abide by MSHA safety standards and wear hard hat/boots, etc. This is a jack-of-all trades position, so we need someone who is perfectly fine with running cable, providing hardware and software support and networking - perhaps even in the same day!

Experience Level

Intermediate Level

Job Type & Location This is a Contract to Hire position based out of San Antonio, TX. Pay and Benefits The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

One of TEKsystems' clients, a Fortune 500 company and leader in their respective industry, is looking for an IT Specialist - Field Support Technician. The client job description is below. For added context and additional job description, please see additional skills & qualifications.... Summary Description of Position: Maintains positive working relationships with plant, area and regional operations management and personnel. Primary responsibility is for area installations, migrations and performance of IT Infrastructure technology in the business offices, plant and operational environments. This responsibility will include the project management of area installations, migrations and problem resolution for complex chronic technical issues. This responsibility also includes the application of technical and system knowledge to provide installation and support of the field IT technology in the business offices and plant environments. The resources that this position may work with and, We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.