Help Desk Analyst

A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000+. Issues are related to Operating System, Business Application, Printing, Hardware and Software issues. ( They will be taking issues through service now, chat, and email, but also hands on (desktop) support and configuration.

• Must work onsite 5 days per week 5 years' experience working as a help desk or desktop support technician (will do some hands on work and interact with the business) o Total users -- 1500+ (40 tickets per week per person a week)

• Strong customer service skills and follow through on tickets and issues

• Experience working with AD and setting up new users o Change passwords o Group policy o User group creation

• Experience working with 0365 within the admin console

• Experience setting up (config and image) Desktops and Laptops, as well as troubleshooting issues with laptops and workstations o Windows 11 support

• Experience supporting printer issues local as well as network printers

• Ability to troubleshoot connectivity issues -- IP config/computer won't connect to printer/wireless connectivity

• Any experience supporting applications that are deployed in the cloud such as Outlook or OneDrive o Basic understanding of the concept from on prem verses the cloud

• Strong troubleshooting skills

Nice to Have Skills & Experience

• Any experience working with MDM -- mobile device management

• Experience working with Service Manager ticketing system o Any ITSM will work

• SharePoint knowledge, ability to update the SharePoint site

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.