OperationsCoordinatingInformation TechnologyMedical RecordsFull Stack DevelopmentTroubleshooting
Role details
Job location
Tech stack
Job description
This position is responsible for providing remote technical and general computer support to all users of the organization's computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.
Requirements
- Remote help desk support experience.
- This position will be remote but must be availability to go on site once a month.
- Customer service and team mentality.
- This team is very tight, and the manager needs someone that they can work with every day.
- Active Directory and virtual desktop experience.
- Epic Electronic Medical Records (EMR) and/or hospital support experience is not required but a plus.
Additional Skills & Qualifications
Personality is huge. They want someone that can interact with end users daily. Job Type & Location
Benefits & conditions
This is a Contract position based out of Burlington, VT. Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type