Systems Manager
Role details
Job location
Tech stack
Job description
Reporting to the Director of Continuing and Professional Education, the Systems Manager leads the administration, integration, and strategic use of systems supporting enrollment, learning delivery, client engagement, and digital credentialing for Virginia Tech's CPE programs. Core responsibilities include oversight of the enrollment system, CRM platform, form processing tools, learning management system (Canvas), digital credentialing platform, and other integrated systems. The Systems Manager ensures these systems operate efficiently, produce reliable and accurate reports, and support data-informed decision-making. Serving as a liaison between technical and functional stakeholders, the role collaborates closely with program managers, finance, registration staff, and external partners to enhance service delivery and operational effectiveness. Additional responsibilities include managing the department's SharePoint environment for collaborative document management and overseeing DocuSign for digital signature and workflow processes. The position also utilizes Google Analytics to evaluate user engagement and the performance of public-facing systems and forms., Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law., Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer, Title: Human Services Instructor Agency: New River Community College Location: Pulaski - 155 FLSA: Exempt Hiring Range: $50,705-$87,978 with the opportunity for additional pay for overload and summer courses if needed. Full Time or Part Time:... × Close × This website uses cookies. "Cookies" are small files either stored on a server or sent back to a visiting computer. In certain applications user information is stored as cookies, which are then sent back to and stored on the user's computer. Some sections of the website use cookies to customize the information presented to you. Cookies are also used to aggregate site usage information to help us improve our users' experience. Please see our . I do not accept I accept The Commonwealth of Virginia is an Equal Opportunity Employer It is the policy of the Commonwealth of Virginia to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce. Virginia uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. To check your current eligibility . If you need accommodations as an applicant, please contact the Human Resources Office of the hiring agency directly for more information. For login or system issues, please complete and submit . For job related questions, please contact the agency contact on the job posting.
Requirements
- Bachelor's degree in Information Systems, Computer Science, or a related field.
- Demonstrated experience managing enterprise systems, including enrollment and/or customer relationship management (CRM) platforms.
- Advanced proficiency in SQL, including experience with Microsoft SQL Server, reporting (e.g., SSRS), and database scripting.
- Proficiency in data analysis and reporting, including designing, developing, and interpreting dashboards using tools such as Power BI, Tableau, or similar.
- Strong understanding of data governance, data quality, and data security best practices.
- Demonstrated experience translating business requirements into technical solutions.
- Experience managing projects, including coordinating stakeholders, timelines, and deliverables.
- Experience providing user support, training, and documentation for systems and processes.
- Excellent analytical, problem-solving, and interpersonal communication skills.
- Ability to work both independently and collaboratively while managing multiple concurrent priorities., * Master's degree in Information Systems, Computer Science, or a related field.
- Experience managing systems within a higher education, continuing education, or professional education environment.
- Experience administering and integrating enterprise platforms such as Modern Campus, Salesforce, Canvas, and/or FormAssembly.
- Experience with system integrations, APIs, and data exchange across multiple platforms.
- Familiarity with digital credentialing or badging platforms (e.g., Credly, Badgr, Accredible).
- Working knowledge of web analytics tools (e.g., Google Analytics) and ability to interpret user engagement and conversion data.
- Experience supervising staff, leading cross-functional teams, or managing large-scale system implementations., If you are an individual with a disability and desire an accommodation, please contact Ashley Akers at ashleya23@vt.edu during regular business hours at least 10 business days prior to the event.
Benefits & conditions
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