Lead Service Engineer/Specialist - Aurora, OH
Role details
Job location
Tech stack
Job description
The Service Engineer/Specialist provides technical service, support, and maintenance for control systems to ensure reliable 24/7 operations. This role also assists with system implementation, upgrades, and project support both onsite and in-office., Service & Support (80%)
- Inspect, maintain, and update control systems.
- Troubleshoot issues and implement performance improvements.
- Monitor service channels (phone, email, ticketing) and respond to incidents to maintain SLAs.
- Track KPIs and collaborate with teams for quick issue resolution.
Project Support (15%)
- Review P&IDs, create instrument lists, and prepare documentation.
- Configure HMI screens, PLC/DDC/DCS control logic, and system networks.
- Support onsite startup, calibration, testing, troubleshooting, and training.
Sales Support (5%)
- Provide technical expertise during customer and sales meetings.
- Identify new opportunities and maintain customer relationships.
*On-call rotation required (24/7 availability during assigned periods). Travel to customer sites for maintenance, troubleshooting, and installations.
Requirements
Bachelor's degree in Mechanical, Electrical, or related Engineering field, or equivalent experience. Understanding of mechanical/electrical systems and controls platforms such as:
- Tridium: Niagara N4
- Distech: BACnet, LON, Eclypse
- Johnson Controls: Facility Explorer, Metasys
- Siemens: Apogee, Talon, DXR, Desigo CC/Insight
- Rockwell: FactoryTalk, RS Logix/Studio 5000, PlantPAx
Knowledge of scripting (VBA, Python) and tools such as Kepware, ThinManager, VMware preferred. Basic understanding of HVAC systems, P&IDs, and functional testing a plus.
