CCaaS Integration Engineer

Build secure, scalable RESTful APIs and microservices using Python/Node.js, integrating with CCaaS, CRM, IVR/IVA, and analytics platforms. Develop event-driven serverless architectures on AWS using Lambda, Step Functions, and SQS with fault-tolerant patterns, retries, and DLQs. Implement robust database connectivity across Postgres, MySQL, DynamoDB, and MongoDB with secure secret handling and performance optimization. Design and maintain CI/CD pipelines using GitHub Actions, ensuring automated testing, linting, IaC artifacts, and API security compliance (OAuth2/JWT, OpenAPI). Coordinate middleware orchestration using AWS API Gateway or MuleSoft, including transformations, throttling, and authentication policies. Produce technical documentation (sequence diagrams, integration specs, runbooks) and collaborate closely with architects, engineers, and business stakeholders.

Bachelor's degree in computer science, Information Technology, Engineering, or a related technical discipline. 8-10 years of hands-on experience in API development, cloud integration, and serverless engineering. Strong expertise in Python/Node.js and building scalable RESTful APIs with AWS serverless services (Lambda, SQS, Step Functions). Proven experience integrating enterprise systems using AWS API Gateway or MuleSoft, along with solid CI/CD and GitHub workflow proficiency.

Rate Range: $53/hour to $60/hour; The rate may be negotiable based on experience, education, geographic location, and other factors., Pay Details: $53.00 to $60.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability., SaidGig

• Philadelphia, PA

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