Application Support Engineer

Investigate complex customer issues end-to-end, including triage, root cause analysis, and delivery of durable resolutions. Diagnose problems across application behavior, integrations, data, and platform workflows using logs, metrics, and system tools. Provide clear, accurate written communication that explains both what happened and why to technical and non-technical audiences. Maintain high-quality ticket documentation to ensure continuity, transparency, and efficient future investigation. Collaborate closely with Engineering, Product, and Client teams during incidents, escalations, and post-incident reviews. Identify recurring issues or product gaps and proactively raise them with evidence-based analysis to improve system reliability.

Bachelor's degree in computer science, Information Systems, Engineering, or a related technical field. 3-5 years of experience in technical support, application support, or troubleshooting complex SaaS/platform environments. Strong ability to analyze logs, diagnose system behavior, and perform structured root-cause investigations. Excellent written communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.

Salary Range: $65K/Yearly to $95K/Yearly; The salary may be negotiable based on experience, education, geographic location, and other factors., Medical/Vision/Dental/ Life Insurance Paid time off Holidays time off 401(k) Pay Details: $65,000.00 to $95,000.00 per year Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have be…, Constellation Energy + Melrose Park, IL + $87,000-154,000 per year Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have be…, © 2026 Careerjet All rights reserved