IT Support Specialist I

Our client is hiring several IT Support Specialists to work different shifts. The IT Support Specialist work directly with attorneys, staff, professional managers and firm directors as the frontline point of contact for the firm. The IT Support Specialist I has regular interactions with the IT staff at all levels of the organization, including IT Directors and the firm's CIO, as it relates to operations, support and technology Improvements. The IT Support Specialist I can expect to have frequent contact with attorneys in all the firm's offices, including leaders throughout the firm.

Candidate MUST have at least 1-year experience supporting technology in a medium to large law firm on a Service Desk

SPECIFIC DAILY RESPONSIBILITIES

1. Resolve end-user calls presented by phone, email, or face-to-face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.

2. Monitor incident queue dashboard and resolve all assigned IT incidents using ServiceNow ticketing system.

3. Workload average of 25-35 incidents per day.

4. Escalate incidents to Level II or appropriate support teams when needed.

5. Be the single point of contact for end users by following up on open incidents with escalation teams.

1. Minimum 1-year experience supporting technology in a medium to large law firm

2. Expert proficiency in Microsoft Office 365, particularly Word.

3. Proficiency with commonly used legal applications including document management systems, legal template and numbering software, document comparison software, timekeeping software, and Adobe Acrobat Professional.

4. Expert proficiency supporting Microsoft Windows, including performance and connectivity issues.

DESIRED QUALIFICATIONS

1. Bachelor's Degree or 2-year IT Support environment experience.

2. International law firm experience preferred.

3. Ability to install, service and support Dell computer hardware.

4. Ability to support maintenance activities in Active Directory, including changes to user accounts.

Additional Skills & Qualifications

Candidates must be polished, have excellent communication skills, and have great customer service skills.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.