Senior IT Support Engineer

Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion

• Act as the onsite escalation point for complex technical issues impacting end users, executives, and lab environments
• Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems
• Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)
• Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting
• Maintain and support conference rooms, including Zoom rooms, displays, and equipment
• Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations
• Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one readiness
• Manage and maintain IT asset inventory, including tracking, auditing, and lifecycle management of hardware and equipment
• Travel to other South Bay office locations as needed

Strong experience providing Level 3 Help Desk Support including complex troubleshooting, production server support, lab support, executive support and other IT related tasks

• Experience with O365 administration (Outlook, Intune, Office Products)
• Experience with MDMs for Windows and Mac (Intune, Jamf, or similar tools)

Nice to Have Skills & Experience

• Experience using Jira as a ticketing system.
• AV Support

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.