IT Computer Support
Insight Global
San Francisco, United States of America
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
San Francisco, United States of America
Tech stack
Backup Devices
Configuration Management
Networking Hardware
Internetworking
Microsoft Software
Network Monitoring
Network Storage
Peripherals
SC Clearance
Information Technology
Network Optimization
Job description
- Provide outstanding support to Government customer users.
- Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
- Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
- Install software patches, updates, and upgrades, including remote server and workstation administrations.
- Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.
- Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
- Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
- Share knowledge with more junior team members.
- Report team and individual performance to SLAs/KPIs.
Requirements
- Secret Clearance
- Ability to obtain and pass a DEA Suitability Clearance
- 3 - 5 years IT experience providing both in-person desktop support and remote support
- Experience supporting Microsoft Windows environments and Microsoft software
- Excellent verbal and written communication skills
