System Support Supervisor

We are seeking an experienced and hands-on System Support Supervisor to lead IT support operations within a large food distribution center in Fontana, CA. This role is responsible for overseeing day-to-day system support, infrastructure performance, and help desk operations while supervising a small IT team. The ideal candidate brings strong technical expertise, leadership skills, and experience in a warehouse or distribution center environment., * Supervise the maintenance, performance, and reliability of the local IT infrastructure, including LAN and network systems

• Assist with planning and implementing system upgrades, enhancements, and modifications
• Ensure network security protocols are followed in alignment with corporate standards
• Provide hands-on support for network troubleshooting and escalations

Help Desk & User Support

• Oversee daily help desk operations and ensure timely resolution of support tickets
• Act as the escalation point for complex technical issues
• Provide guidance and direction to IT support staff
• Maintain and monitor IT ticketing and tracking systems

Systems & Applications Support

• Support and troubleshoot Warehouse Management Systems (WMS) and Transportation Management Systems (TMS)
• Oversee system backups, data integrity, and disaster recovery processes
• Partner with cross-functional teams to implement and support internal systems

Telecommunications

• Supervise maintenance and upgrades of the facility's telephone systems
• Coordinate system changes, extensions, and routing as needed

Training & Equipment Management

• Oversee setup and maintenance of computer stations and training systems
• Provide technical support for training programs and onboarding

Asset & Vendor Management

• Manage inventory and procurement of IT hardware, software, and supplies
• Build and maintain relationships with IT vendors and service providers
• Ensure proper tracking and accountability of all IT assets

Reporting & Compliance

• Generate daily, weekly, and monthly IT performance reports
• Ensure compliance with company safety, sanitation, and operational standards within IT areas

• 4-5+ years of experience in IT systems support, preferably in a warehouse or distribution center environment
• Prior leadership or supervisory experience required
• Strong knowledge of networking, LAN infrastructure, and system administration
• Experience with WMS and TMS platforms highly preferred
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Associate's or Bachelor's degree in IT or related field preferred (or equivalent experience)